30-Day Refund & Replacement Guarantee
At sipcustomdesign, we want you to love your purchase. If for any reason you're not completely satisfied with your order, we offer a 30-Day Full Refund/Free Replacement policy. You will not need to return the item if you qualify for a refund or replacement.
Eligible for Refund or Replacement:
The following conditions are covered under our 30-Day Refund & Replacement Guarantee:
Defective/Damaged/Non-functioning Item: If the item you received is broken, damaged, or does not work properly.
Item Misrepresented: If the item you received is not as described or differs from the product customization details.
Incorrect Size: If you receive an incorrect or mismatched size.
Missing Items: If items from your order are lost or missing.
Exclusions to Refund or Replacement:
The following reasons are not covered by our 30-Day Refund & Replacement Guarantee:
After 30 Days: Requests for refunds or replacements received after 30 days from product delivery.
Customer Errors: If the wrong size, product, address, or custom information was provided during checkout.
Damage Due to Misuse: Products that are damaged due to misuse, mishandling, or poor maintenance.
Customer Handling: Items that have been worn, washed, or damaged due to the customer’s handling.
Change of Mind or Personal Preference: Refunds are not issued for personal reasons such as a change of mind or personal taste.
Sale or Promotional Items: Products purchased during a sale or promotion are not eligible for refunds or replacements.
How to Request a Refund or Replacement
Follow these easy steps to process your refund or replacement:
Contact Customer Service:
Reach out to our Customer Service team Here to begin the process.
Submit Your Request:
Provide the necessary details for your refund or replacement request. Include photos of the received item(s) and the packaging, including the shipping label, to help us assist you better.
Get Your Refund or Replacement:
Once your request is reviewed and approved, we’ll send you a replacement item or initiate a refund, depending on your preference.
Refund Time
Once your refund is approved, the amount will be credited back to the same payment method you used to purchase the item. Here’s how long it typically takes for the refund to appear on your account or statement:
Credit Card: Up to 10 business days.
PayPal: 3 to 5 business days.
